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CHCSS00081 Induction to Disability (Skill Set)


This skill set reflects the skill requirements for supporting people with disability. It provides a set of skills to support the induction of new workers into a variety of roles supporting people with disability.


16 weeks, (4-weeks per Unit of Competency x 2)


$ 1200 ($600 up-front, then $600 at the commencement of Cluster 2). Payment plans are available – call us to discuss.

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Upcoming classes:

NameCourse Start DateCourse End Date1st Payment



Delivery Mode: Blended (online learning and assessment + workplace training and assessment)
Course Duration: 16 weeks, (4-weeks per Unit of Competency x 2)
Approximate Hours*: 133 hours (93 online +40 in the workplace)
Estimated Full Time Study Load: 8.31 Hrs per week (133 hrs./16 weeks)

* Applicants that have previous skills or knowledge in any Unit of Competency, or who achieve Recognition for previous work or study will complete the course within the approximate timeframe.


$ 1200 ($600 up-front, then $600 at the commencement of Cluster 2)

Release of each Cluster of units also coincides with payment of tuition fees. Participants are required to pay for each Cluster in advance. As there are 2 Clusters, each Cluster will attract 50% of the total Tuition Fees for the Course.

For details on cancellations, withdrawals and refunds please consult the Refund Policy.


This Course/Skill Set is made up of 4 Units Of Competency:

  1. CHCCCS015 Provide individualised support
    This unit describes the skills and knowledge required to organise, provide and monitor support services within the limits established by an individualised plan. The individualised plan refers to the support or service provision plan developed for the individual accessing the service and may have many different names in different organisations.
  2. CHCCOM005 Communicate and work in health and community services
    This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers. This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.
  3. HLTWHS002 Follow safe work practices for direct client care
    This unit describes the skills and knowledge required for a worker to participate in safe work practices to ensure their own health and safety, and that of others in work environments that involve caring directly for clients. It has a focus on maintaining safety of the worker, the people being supported and other community members.
  4. CHCDIS007 Facilitate the empowerment of people with disability
    This unit describes the skills and knowledge required to facilitate the empowerment of people with disability to deliver rights based services using a person-centred approach. It should be carried out in conjunction with individualised plans. This unit applies to workers in varied disability contexts.

There are 2 Clusters in this Course, with no break between each Cluster. The delivery schedule for each of the Clusters is provided in the table below:

ClusterUnits of CompetencyWeeksAccumulated  Weeks

CHCCCS015 Provide individualised support

CHCCOM005 Communicate and work in health or community services


HLTWHS002 Follow safe work practices for direct client care

CHCDIS007 Facilitate the empowerment of people with disability


Persons who:

  • Do NOT hold a qualification at Certificate III level or higher in an area involving provision of direct client care or support for persons who have disabilities, and/or
  • Are currently working in various care and support roles in the community services industry who wish to develop skills in supporting people with a Disability.
  • Require formal training and assessment in this Skill Set as per their organisations guidelines or employment requirements.

The Course is designed to allow for the practical training and assessment components of the Course to be conducted in conjunction with on-the-job activities on actual clients of a workplace, under the direct supervision of a Trainer/Assessor, or a Workplace Supervisor and/or an Enrolled Nurse and/or a Registered Nurse who will act as a third-party observer under the supervision of the Trainer/Assessor.


All applicants into this Skill Set must:

  • Be employed in the Aged, Disability or Community care industries in a care support role OR be available to undertake an average of 4 hours per week of unpaid Workplacement throughout the duration of the Course.
  • Work with the Academy and an organisation to obtain a Workplace Training Agreement (WTA). Refer to the Workplace Training Agreement section below.

There are no pre-requisite or any general academic entry requirements to any Units Of Competency.

All applicants into this course will need:

  • A clear National Police History Check for the ‘Children/Vulnerable Groups’ category – for Workplacement.
  • Access to stable broadband internet.
  • Access to a personal computer or tablet-style device with web-browser software, Gmail or similar email platform, and other general office software such as; Word and PDF reader.
  • Scanned colour image of your own Government-issued photo-ID, an active personal email address and an active (mobile) phone number.
  • A valid Unique Student Identifier (USI). If you don’t have a USI you can create one here usi.gov.au.
  • To undertake a Language, Literacy and Numeracy assessment.

The planned duration of training and assessment for this Course is 133 hours over 16 weeks. This is achieved by a combination of self-paced study, watching training videos, receiving scheduled training calls, preparing and submitting online assessment tasks, and practical skills training and assessment in the workplace. Once enrolled in the course, each participant will be emailed login details to the Learning Management System (LMS). The LMS contains all learning and assessment resources for this Course:

  • Self-paced study – is time spent reading and engaging with the on-screen and downloadable Learner Guides, and completing the learning activities within the Learner Guides.
  • Watching training videos – we have provided in this Course 21 training videos from the Altura Learning catalogue of professional development training resources. The total viewing hours are 485 minutes or just over 8 hours. Included with each Video are a range of non-assessable Self-Extension questions and activities which should take approximately 30-35 minutes to complete.
  • Online Assessment tasks – All Units of Competency in this Skill Set contain a range of multiple-choice and short-answer written knowledge questions, and a range of short-medium response research activities. These assessments are submitted electronically in the LMS.
  • Workplace training and assessment – For all Units of Competency there are workplace training and assessment tasks and activities to complete. These activities may occur in conjunction with the Workplacement activities, or they may not as the clients care plan and availability will dictate if this can occur. Evidence collected in these assessment tasks and activities are also submitted into the LMS.


For more information on Workplace/Workplacement refer to the section below.

For more information on the LMS, submitting assessments, demonstrating competency and collecting evidence please consult the Client Handbook


Participants in the Course are required to participate in a minimum of 24 hours of Workplacement or paid employment in a suitable organisation such as an: Aged Care facility; Home Care provider; Disability provider; Group Home.

The onus is upon applicants into this course to organise their own access to a suitable workplace for the purposes of practical training and assessment. Participants may nominate their current place of employment if it is an appropriate facility, or for those Participants who wish to enrol in the Course and are not employed in the industry, the Academy will work with the Participant to find possible organisations based on the Participants location and the Academy network of facilities available via Bolton Clarke and Altura Learning clients. Participants should note that unless they have established arrangements with the Workplace or are employed there, practical placement is generally seen by employers as unpaid work.

A suitable organisation will a service that contains the following:

  • Access to at least 5 different (real) clients who have a disability, including their families/carers/relevant others
  • The individualised plans and equipment outlined in the individualised plans
  • At least 2 workplace Colleagues for workplace communication assessments
  • Access to a qualified Disability Support employee, and/or an EN or RN to act as the Workplace Supervisor and as a third-party observer for some of the practical assessment activities.
  • Workplace policies and procedures
  • A safe and secure environment
  • Current workplace policies and procedures
  • PPE relevant to the workplace and job role of the worker


Applicants must download and complete the Workplace Training Agreement application form before proceeding to enrol in this Course. Without a suitable Workplace applicants are unable to enrol in this Course. Applicants should submit the completed form with their other documents when submitting the online enrolment form.

Download the WTA application form here.

Each participant will commence their Workplacement training as soon as possible after the Course commencement. Prior to commencing Workplacement, Participants will be provided access to a Workplace/Placement Workbook, which must be completed during each shift in the Workplace. The Workplace/Placement Workbook incorporates the following ‘on the job’ components:

  • Part 1: Reflective Journal and Logbook
  • Part 2: Third Party Report


For more information on Workplacement please consult the Client Handbook


The 21 training videos in this course are not provided as the Participants primary source of learning information – they are provided as supplementary learning resources to the Learner Guide. Viewing these training videos will enable all Participants to obtain a broader context to the learning outcomes of each unit, and to the Aged and Community Care industry in general.

Each relevant training video resides in the LMS within the nominated unit and is selected based on the learning outcomes of each Video. Participants may access the videos from a module in the LMS, which is played in a web browser window. Participants cannot download the videos, but can view them on any device that has web browser software installed.

Samples of training videos provided
WHS; Safe manual handling

Effective written documentation

Learning Outcomes
After viewing this program participants should be able to:
HC140328 Promoting Independence20.3*Define independence
*Recognise how promoting independence can enhance quality of life
* Identify strategies to promote independence in the home care setting
HC161125 Reablement23.59* Define reablement care.
* Identify the principles of an effective reablement care model in practice.
* Recognise the benefits of a reablement model.
H03-130628 Complaint Handling; service user rights and responsibilities31.52* Define ‘complaints’ and list reasons why service users make complaints.
* Identify the benefits of complaints
* Recognise the care worker’s role in the complaints handling process.
*Appreciate the relevant standard, its implications and the additional services available to assist the resolution of complaints.
HC160422 Consumer directed care16.26* Define Consumer Directed Care
* List the principles of Consumer Directed Care
* Describe how Consumer Directed Care approach is applied in the Home Care Setting
H02-121202 Recognising and communicating changing client needs.25.38* Explain the need to regularly assess service user’s care needs and the role of the care plan.
* Identify the benefits of revising service user care/service plans and the importance of the care staffs contribution.
* Recognise key behavioural, physical, environmental and verbal indicators of changes in clients.
* Explain procedures for reassessment and care/service planning.
* Assist others to make changes to service delivery in consultation with the client and/or their representatives.
HC140530 How to document in the homecare setting19.26* Explain the need to document
* Recall the dos and don’ts of documentation
03-120411 Promoting health and wellness26.48* Define wellbeing (wellness)
* Describe the relationship between health and wellbeing
* Consider the impact that life in residential aged care has on a person’s wellbeing
* Implement strategies that will promote and improve residents wellbeing
C140428 Effective written documentation21.1* Identify types of documentation
* Recognise problems caused by poor documentation
* Describe key features of effective documentation including the correct way to document using the mnemonic term ‘DOCUMENT’
HC-180323-AU Infection control; an introduction30.09* Describe the different types of infectious agents (micro-organisms) and the harm they can cause
* Explain why older people are at an increased risk from infections
* Outline considerations when promoting infection control in a home care environment
* Distinguish the links in the chain of infection and identify the role of standard precautions in breaking those links
H01-130726 Responding to challenging behaviours; aggression20.44* Define the meaning of the term ‘fall’ and identify risk factors impacting the rate of falls
* Describe the impact of a fall on a client’s quality of life
* Outline strategies to minimise the risk of a fall
HC160930 Risk assessment in the home24.46* Recognise the importance of assessing risk when providing care to a client in the home environment
* Explain how to identify, assess and report common hazards and risks
* Discuss strategies to minimise risks in a client’s home
HC-170224-AU Fire safety in the home26.26* Explain the fire risks that may be encountered in a home care setting and
* Describe fire prevention strategies.
* Know how to respond in a fire emergency.
HC160318 Manual handling – Assisting clients safely31.3* Define what manual handling is
* Explain the risks involved in assisting a person to move and the home environment issues
* Describe how to perform various manual handling procedures
04-121003 WHS; Understanding your roles and responsibilities23.08* Identify designated people and their responsibilities
* Describe the importance of hazard identification and risk assessment
* Recognise hazards
* Outline practical implications for workers
C150401 WHS; Safe manual handling34.11* Prepare to move a person safely (risk assessment)
* Employ measures that promote dignity and encourage independence
* Identify when bariatric handling measures and equipment are required
* Safely assist a person to: Roll, Get out of bed, Sit to stand, Get off the floor.
C161123 Effective Handover17.37* Define the key principles of an effective handover process
* Explain the tools and techniques required for an effective handover
* Identify barriers to effective handover and implement practical strategies to overcome these barriers
01-120829 Teamwork helping each other26.38*Identify the benefits of good team work for staff and for older people.
*Appreciate that all staff need to activiely contribute to create an effective team
*Demonstrate better communication skills
*Explain the importance of preparation and planning when creating and maintaining a good team
C160817 Orientating new staff, being a better buddy19.25*Define what a buddy program is and outline the key roles and responsibilities of a buddy
*Discuss the benefits of a buddy program and how to select a buddy
*Define effective communication and teaching skills required to be an effective buddy
*Explore ways to effectively evaluate a buddy program

Award Issued

  • Statement of Attainment certificate


Pathways from the course

  • Academic – The four UOC in this Skill Set provide credit towards a range of qualifications in the CHC Community Services Training Package or HLT Health Training Package at Certificate IV and Diploma level, such as CHC43015 Certificate IV in Individual Support.
  • Occupational Outcomes – Graduates of this program are ideally placed to gain or maintain employment in the Aged and Community Care industry in roles such as:
    • Disability Support Worker or Care Giver
    • Personal Care Giver
    • Residential Care Worker
    • Care Assistant
    • Residential Support Worker

Recognition is a method of assessing if applicants have evidence of competency for a particular Unit of Competency that you are enrolled in.  It is important to remember that Recognition is an assessment process not an assumption of competence.  Recognition is the determination, on an individual basis, of the competencies obtained by an applicant through:

  • previous formal training, and/or
  • work experience, and/or
  • life experience

Recognition of prior learning
Some applicants may already have some or all of the skills and knowledge covered in the 4 Units of Competency in this Skill Set. Participants may have:

  • Work experience in the Disability, Health or Community Services industry other related industries, and/or
  • Have successfully completed assessments in any unit of competency, or a related unit of competency.

If applicants have a relevant qualification, or any documentation from previous related training, then they should present this to the Academy upon enrolment as proof of competence. Applicants may also have documentation of their past work experience. All of these documents should be presented as evidence for a Recognition of Prior Learning (RPL) assessment.

Credit Transfer
Credit transfer is automatic recognition, not requiring applicants to go through the RPL process.  If you have completed courses from a Registered Training Organisation that delivers AQF qualifications or units of competency that are nationally accredited, then these courses or units will be automatically recognised by the Academy providing they are identical as those offered by the Academy. Units of competency with different codes or titles but which are equivalent to those offered by the Academy (as determined by the Training Package developer) may be recognised providing they have been completed within the last 5 years.

For more information on recognition including fees and how to apply, please consult the Client Handbook

  1. Collate the following information and documentation:
    1. Colour copy of your National Police History Check for the “Children/Vulnerable Groups’ (if you are not currently employed in the industry).
    2. Unique Student Identifier (USI).
    3. Clear colour photo of your Government-issued identification (Driver Licence or Passport)
    4. Completed Workplace Training Agreement application form.
  2. Pick your course start date directly on the upcoming classes schedule at the top or bottom of this page.
  3. Select the course name and then complete all mandatory sections on the form, and then upload your ID, Police Check and WTA Application Form
  4. Pay for the course – either by Credit Card or by Invoice

When we receive your completed enrolment form and supporting documentation we will:

  1. Call you to discuss your application and any missing or unclear information provided
  2. Validate your USI and personal information
  3. Contact the nominated organisation about the Workplace Training Agreement, and if suitable, establish a written agreement with them on your behalf. You will be required to also sign the agreement.
  4. Provide access to undertake an online Language, Literacy and Numeracy (LLN) assessment.

You will be enrolled into your selected Course once:

  1. Payment for tuition fees has been made;
  2. All of your information and identity has been validated
  3. You have completed the LLN assessment and have demonstrated the academic capacity to successfully undertake your chosen course
  4. Any required written WTA’s are signed by all parties

Upcoming classes:

NameCourse Start DateCourse End Date1st Payment

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