Service Levels

Home » Service Levels

CONTACT ALTURA LEARNING ACADEMY

Customer Service:
Monday – Friday: 9am – 5pm (AEST)
E: customerservice.apac@alturalearning.com
Ph: 02 8914 0680

USER SUPPORT
Altura Learning Academy provides Tier 2 assistance for all Administrators via email and telephone.
Customer Administrators are to provide Tier 1 assistance to all Users via the Help application within Canvas, or via telephone.

SLAS (80% WITHIN TIME SHOWN)
One hour for email enquiries; 60 seconds for phone calls;

SYSTEM AVAILABILITY
SLA for Canvas is 99.9% availability over a rolling 12 month period.

SYSTEM AVAILABILITY
99.9% availability over a rolling 12 month period.

Inspiring Learners.
Improving Lives.

See how Altura Learning Academy can help you!