Altura Learning Academy provides Tier 2 assistance for all Administrators via email and telephone.
Customer Administrators are to provide Tier 1 assistance to all Users via the Help application within Canvas, or via telephone.
SLAS (80% WITHIN TIME SHOWN)
One hour for email enquiries; 60 seconds for phone calls;
SLA for Canvas is 99.9% availability over a rolling 12 month period.
99.9% availability over a rolling 12 month period.
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